The DVR DirecTV Customers Hate to Love
August 17th, 2007
For just $7,500 a year (don’t do the math), you’ll have access to every television channel DIRECTV offers. That’s right, all of them. Every movie, sports package, pay-per-view channel, and more than 250 regular channels to choose from. The package also gives you access to a 24-hour concierge service and VIP installation, and you can use it with up to 10 receivers, including HD/DVRs. That’s a whole lotta’ Everybody Loves Raymond and Laguna Beach .
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To some DirecTV users, the HR20 is a pale shadow of the “DirecTiVo” the company replaced. In 2005, DirecTV said that they would replace the branded TiVO boxes with units manufactured by NDS. In April 2006, however, both DirecTV and TiVo agreed to support existing TiVo-branded DirecTV DVRs until 2009. In December, Liberty Media agreed to swap an $11 billion stake in News Corp. for control of satellite TV provider DirecTV and other assets.
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“As with the launch of any new, sophisticated consumer electronics product (particularly software-related products like the HR20) there have been some software issues to deal with,” Ekstedt added. “It is not unusual to make software adjustments and updates once a complex technical product like this is in the field. But, we believe the issues have been largely addressed at this point and as people become more familiar with the user interface of the HR20, their satisfaction with the box increases.”